Windsor, a popular fashion retailer, offers a customer-friendly return policy to ensure every purchase satisfaction. This guide provides a detailed overview of Windsor return policy, helping you navigate the process smoothly and make informed purchase decisions.
What is Windsor Return Policy?
Windsor return policy allows customers to return eligible items within specific timeframes:
- Most items: 30 days from the original purchase ship date
- Special Occasion and Formal Dresses: 14 days from the original purchase ship date
Key points include:
- Items must be new, unworn, unwashed, and have all tags attached
- Swimwear must be unworn with all tags and hygienic liner attached
- Final Sale/Clearance or Promotional items cannot be returned
- Items discounted more than 30% are final sale
Windsor Policy Without Receipt
Customers can initiate returns using their order number and shipping zip code through Windsor online return portal for online purchases.
Windsor Return Policy After 30 days
Returns are generally not accepted after the specified return windows (30 days for most items, 14 days for Special Occasion and Formal Dresses).
What Is Windsor Exchange Policy?
Windsor does not process direct exchanges. To exchange an item, customers must return the original item and place a new order for the desired product.
What Is Windsor Return and Exchange fee?
For mail returns using the prepaid label, a $7.95 fee is deducted from the refund. Returns to retail stores are free, while returns to Happy Returns Return Bars cost $4.95.
Windsor Warranty
Customers must report issues for damaged or missing merchandise within 7 days of receiving the package.
Windsor Terms and Conditions
- Returns must be made within specified timeframes
- Items must be in new condition with all tags attached
- Certain items are always final sale (e.g., fashion tape, adhesive bras, earrings, face masks, cosmetics, lingerie)
- All shipping and handling fees are non-refundable
- International orders have specific return processing fees varying by country
Windsor Customer Service
Windsor offers an online return portal for initiating returns and exchanges.
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Windsor Refund Policy
Refunds are issued using the original form of payment. They are processed for mail returns minus the $7.95 return label fee. Crediting the customer’s account with a refund typically takes up to 2 weeks.
Windsor Authorized Returns
Authorized returns include items purchased directly from Windsor website or stores within the specified return windows and meeting the condition requirements.
Return Procedures for Authorized Returns
- For online returns, visit Windsor return portal
- Enter the order number and shipping zip code
- Select items to return and print a shipping label
- Pack items securely with all original tags
- Drop off at a shipping location or return to a Windsor store
Windsor Items that are not refundable
- Final Sale/Clearance or Promotional items
- Items discounted more than 30%
- Fashion tape, adhesive bras, adhesive panties, pasties, earrings, face masks, cosmetics, and lingerie
- Worn, washed, or used items
- Items without original tags
How to Return an Item to Windsor
In-Store Returns:
- Bring the item with original packing slip and packaging to any of Windsor’s 300+ retail locations
- Returns are accessible at stores
- Special Occasion and Formal Dresses must be returned within 14 days
- Other eligible items must be returned within 30 days
Online Returns:
- Visit Windsor online return portal
- Enter order details
- Select items to return
- Print the provided shipping label
- Pack items securely with all original tags
- Drop off at a shipping location
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FAQs About Windsor Return Policy
How long do I have to return an item?
30 days for most items, 14 days for Special Occasion and Formal Dresses.
Can I return sale items?
Items discounted more than 30% are final sale and cannot be returned.
Is return shipping free?
There’s a $7.95 fee for mail returns using the prepaid label. In-store returns are free.
Can I exchange items?
No direct exchanges. Return the item and place a new order for the desired product.
Will I get a full refund?
Yes, minus return shipping fees if the item meets the return criteria.
Can I return online purchases to a store?
Yes, most Windsor stores accept returns for eligible online purchases.
Conclusion
Windsor return policy offers customers a fair and straightforward process for returning items. The policy provides flexibility with its 30-day return window for most items and accommodates special considerations for formal wear. Customers can shop confidently by understanding the policy details, such as condition requirements and return methods. This customer-centric approach aligns with Windsor commitment to customer satisfaction, allowing shoppers to explore their fashion range with assurance.