Tempur Pedic Return Policy: 90-Night Trial Period Meets Your Sleep Needs

When investing in a good night’s sleep, Tempur-Pedic stands out for its high-quality mattresses and sleep accessories. As a consumer, it’s essential to understand a company’s return policy before making a purchase, especially for a significant investment like a mattress. In this blog post, we’ll delve into the details of Tempur-Pedic return policy, covering everything from pillows and accessories to mattresses so you can confidently shop and make an informed choice.

What Is Tempur-Pedic Return Policy?

Tempur-Pedic return policy is designed to ensure customer satisfaction and provide a hassle-free experience. The company stands behind the quality of its products and offers different return policies for various items, such as mattresses, pillows, and accessories.

Tempur-Pedic mattresses come with a 90-Night Trial and a 10-year warranty. Non-returnable items include foundations, bases, and accessories, all covered by warranties.

Tempur-Pedic Mattress Return Policy

Tempur-Pedic offers a 90-Night Trial for their mattresses, which includes the TEMPUR-ActiveBreeze® Smart Bed sleep system. The company believes that 95% of owners are satisfied with their Tempur-Pedic mattress. However, you have the first ninety nights to initiate a return if you’re unsatisfied with your purchase.

To start the return process, try the mattress for a minimum of 30 nights. If you need more after this initial period, call Tempur-Pedic at 800-821-6621 within the first 90 nights. The company will work with you to address your concerns and find a solution. If they can’t find a way to make you happy, Your money will be refunded, less the return shipping cost, after they accept the mattress back.

After the 90-night Trial, your mattress is protected by a 10-year Limited Warranty against product defects.

Tempur-Pedic Pillow Return Policy

Tempur-Pedic return policy for pillows is different from its mattress policy. Due to the personal nature of these products, the company only accepts returns in the event of a product defect or the item being destroyed during delivery. You can safeguard your investment with a warranty on every Tempur-Pedic pillow.

Returns for Pillows, Bed Linens, Bed Frames, Mattress Toppers, Travel, Home Products, and Other Accessories

Like the pillow return policy, Tempur-Pedic only accepts returns for bed linens, bed frames, mattress toppers, travel accessories, home products, and other accessories if the item is damaged at delivery or has a product defect. Additional accessories include bed frames, TEMPUR-Plush Teddy, TEMPUR-Plush Puppy, remote controls, leg sets, and headboard bracket kits.

Tempur-Pedic Return Without Receipt

Tempur-Pedic return policy doesn’t explicitly mention whether a return receipt is required. To speed up the return procedure and validate the date of purchase, it’s a good idea to save your evidence of purchase, such as an order confirmation or receipt.

What Is Tempur-Pedic Exchange Policy?

While Tempur-Pedic doesn’t offer exchanges for most of its products, it provides warranties to protect your investment. For example, TEMPUR-Ease, TEMPUR-Ergo Power Bases, and With a 25-year limited warranty on the frame, TEMPUR-Ergo Smart Bases come with a 3-year complete parts and labor warranty.

If you experience problems with your power base, you can call Tempur-Pedic at 800-821-6621 to speak with the manufacturer’s specialists. They can assist you with any questions or warranty-related issues.

What Items Are Eligible for Return?

Tempur-Pedic return eligibility varies depending on the product:

1. Mattresses Eligible for return within the 90-night Trial period, minus return shipping fees.
2. Pillows, Bed Linens, Bed Frames, Mattress Toppers, Travel, Home Products, and Other Accessories are only eligible for return if they were damaged at delivery or if there was a product defect.
3. Foundations, TEMPUR-Ease and TEMPUR-Ergo Power Bases, and TEMPUR-Ergo Smart Bases: Not eligible for return but covered by warranties.
4. Office Chairs Uneligible for return, but damaged parts can be replaced.

Tempur-Pedic Return Policy After 30 Days

For mattresses, you must try the product for at least 30 nights before initiating a return. If unsatisfied after this initial period, you have until the end of the 90-night Trial to request a return.

For other products, such as pillows and accessories, the return policy only applies if the item is damaged at delivery or has a product defect. A specific 30-day window for these items needs to be mentioned.

How much does it cost to return to Tempur-Pedic?

If you return a mattress within the 90-night Trial period, Tempur-Pedic will refund your money minus the return shipping fee. The cost of the return shipping fee needs to be specified on their website and may vary depending on your location and the mattress size.

For other products that are eligible for return due to damage at delivery or product defects, Tempur-Pedic does not mention any return shipping fees.

How much does it cost to Exchange to Tempur-Pedic?

Tempur-Pedic does not offer exchanges for most of its products. However, if you have a problem with a power base or office chair, you can contact their customer service for assistance with warranty-related issues or replacement parts. The cost of these services needs to be specified on their website.

Tempur-Pedic Refund Policy

If you return a mattress within the 90-night trial period and Tempur-Pedic cannot resolve your concerns, your money will be refunded, less than the return shipping cost. The refund process is not described in detail on their website, so it’s best to contact their customer service for more information on how long it takes and how it will be issued (e.g., to the original form of payment).

Special Conditions

1. Retail Store Purchases: If you purchased your Tempur-Pedic product from a retail store that carries their products, your purchase is subject to that retailer’s return and exchange policies.
2. Office Chairs: While Tempur-Pedic does not accept returns for office chairs, it will replace any damaged parts.

Authorized Returns

Tempur-Pedic authorizes returns for the following reasons:

1. Mattresses: If you’re unsatisfied with your mattress during the 90-night Trial period and Tempur-Pedic cannot resolve your concerns.
2. Pillows, Bed Linens, Bed Frames, Mattress Toppers, Travel, Home Products, and Other Accessories: If the item is damaged at delivery or has a product defect.

Items that are not refundable

The following items are not eligible for return:

1. Foundations, TEMPUR-Ease and TEMPUR-Ergo Power Bases, and TEMPUR-Ergo Smart Bases
2. Office Chairs (but damaged parts can be replaced)

How to Return an Item to Tempur-Pedic

To return a mattress within the 90-night Trial period, follow these steps:

1. Try the mattress for at least 30 nights.
2. If unsatisfied after the initial 30 nights, call Tempur-Pedic at 800-821-6621 within the first 90 nights of your purchase.
3. Tempur-Pedic will work with you to address your concerns. If they can’t find a solution, they will arrange for the mattress to be picked up and refund your money minus the return shipping fee.

For other products that are eligible for return due to damage at delivery or product defects, contact Tempur-Pedic customer service for assistance with the return process.

Online Returns:

1. Visit the Tempur-Pedic website and log into your account.
2. Navigate to the “My Orders” section and locate the order containing the mattress you wish to return.
3. Click on that specific order’s “Return” or “Exchange” option.
4. Follow the prompts to provide information about your return, such as the reason for the return and any additional details.
5. Tempur-Pedic will provide you with a Return Authorization Number (RAN) and instructions on proceeding with the return process.

Since Tempur-Pedic primarily sells its products online and through authorized retailers, most returns are processed online or over the phone, for guidance on how to initiate a return, contact customer service at 800-821-6621.

For In-Store Purchases:

If you purchased your Tempur-Pedic mattress at a physical retail location, the return process is slightly different. Here are the steps to follow:

1. Locate Your Receipt: Gather your original receipt or proof of purchase. It will help streamline the return process.
2. Visit the Store: Return to the Tempur-Pedic retail store or authorized dealer where you made the purchase. Visit the exact location.
3. Speak with a Sales Associate: Once at the store, locate a sales associate and inform them that you would like to initiate a return or exchange for your mattress within the 90-night trial period.
4. Provide Details: Be prepared to provide your order details, such as the date of purchase, mattress model, and any other relevant information. Having your receipt or proof of purchase will make this process easier.
5. Explain Your Reason: The sales associate may ask you to explain your reasons for returning or exchanging a product. Tempur-Pedic values feedback to improve its products and services.
6. Arrange for Pickup or Exchange: Depending on your preference, the sales associate will assist you in arranging for the return pickup of your mattress or facilitating an exchange for a different model or size.
7. Complete the Paperwork: You may need paperwork or documentation to finalize the return or exchange process.

Contacting Consumer Care:

If you prefer to initiate the return process over the phone or have any additional questions, you can contact Tempur-Pedic Consumer Care team:

1. Call Tempur-Pedic Customer Service at 800-821-6621.
2. Explain to the representative that you would like to return or exchange your mattress within the 90-night trial period.
3. Provide your order details and any necessary information about your mattress.
4. The representative will guide you through the following steps, including scheduling a pickup for your mattress and processing the return or exchange.

Tempur-Pedic knowledgeable and friendly Consumer Care team can assist you throughout the return process, ensuring your experience is as smooth and convenient as possible.

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Conclusion

Tempur-Pedic return policy demonstrates the company’s commitment to customer satisfaction and the quality of its products. By offering a 90-night Trial for mattresses and accepting returns for damaged or defective items, Tempur-Pedic ensures customers can shop confidently.

Before making a purchase, it is essential to review the specific return policy for the product you’re interested in, as the policies vary depending on the item. If you have any questions or concerns about the return process, please get in touch with Tempur-Pedic customer service for assistance.

Investing in a good night’s sleep is crucial for your overall health and well-being, and Tempur-Pedic’s products are designed to provide just that. Thanks to their extensive return policy and commitment to customer happiness, your investment is protected, so you can relax knowing that.