Welcome to our comprehensive guide on the Rooms To Go Return Policy. As one of America’s leading furniture retailers, Rooms To Go offers various home furnishings to suit different tastes and budgets. However, a purchase may sometimes fail to meet your expectations or fit your needs. In this article, we’ll break down the essential aspects of Rooms To Go return policy, helping you understand your options if you need to return or exchange an item.
What is the Rooms to Go Return Policy?
Rooms To Go operates a strict return policy that gives customers a minimal window for returns and cancellations. The company allows cancellations until the merchandise is loaded onto the delivery truck, typically 48 hours before the scheduled delivery date. This policy applies to both online and showroom purchases.
Rooms to Go Policy Without Receipt
The available information only specifies a policy for returns with a receipt. Given Rooms To Go strict return policy and the fact that returns are closely tied to order numbers and delivery schedules, it’s doubtful that returns would be accepted without proof of purchase.
Rooms to Go Return Policy After 30 days
Rooms To Go does not offer a 30-day return policy. Their return window is much shorter, allowing cancellations until the merchandise is loaded for delivery (typically 48 hours before the delivery date). Once an item has been delivered, it generally can only be returned if there are defects or damages.
Rooms to Go Refund Policy
When a return is accepted, Rooms To Go usually returns purchases using the original payment method. Refunds are processed within 10 business days of a credit or debit card purchase being returned and accepted by the business. It’s important to know that refunds cannot be made using different credit cards or means of payment.
What Are Rooms to Go Exchange Policy?
Rooms To Go does not offer a direct exchange policy. If you wish to exchange an item, you must cancel your original order (if still within the allowable timeframe) and place a new order for the desired item. The company doesn’t facilitate exchanges via return shipments.
What Are Rooms To Go Return and Exchange Fee?
Rooms To Go does not explicitly state a standard return or exchange fee. However, customers should know they may be responsible for shipping charges when returning online items. A restocking fee may also be applied to certain returns, though the exact amount needs to be specified in the available information.
Does Rooms to Go have a holiday return policy?
More information about Rooms To Go specific holiday return policy needs to be available. However, the return policy applies year-round, regardless of holidays or special shopping seasons.
Terms and conditions
- Only things in their original condition may be returned.
- Online and showroom sales can only be canceled up until the merchandise is loaded on the delivery truck
- Express or next-day delivery items cannot be returned or canceled
- Rooms To Go maintains the right to reject any merchandise returns.
- For online transactions, customers are responsible for paying return shipping charges.
Authorized Returns
Returns are only authorized in specific circumstances:
- For online and showroom purchases, cancellations are allowed until the merchandise is loaded for delivery
- Returns may be accepted for defective or damaged items
- The company reserves the right to refuse any return.
Items that are not refundable
- Express or next-day delivery items
- Products that have been delivered (unless defective or damaged)
- Items that have been used, assembled, or are not in their original condition
How to Return an Item to Rooms To Go
In-Store Returns:
Rooms To Go doesn’t typically accept in-store returns for online purchases. For showroom purchases, you need to contact the store where you made your purchase for guidance on their return process.
Online Returns:
- Call Internet Sales Support at 1-888-709-5380
- Explain your situation and request a return authorization
- Provide your order number and any other required information
- Follow the instructions provided by customer service for returning the item
- Be prepared to cover return shipping costs
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FAQs About Rooms to Go Return Policy
Can I return an item after it’s been delivered?
Generally, no. Returns are only allowed up until the merchandise is loaded for delivery.
How long does it take to receive a refund?
Refunds are typically processed within 10 business days after Rooms To Go receives the return confirmation.
Can I exchange an item for a different one?
Rooms To Go doesn’t offer a direct exchange policy. You must cancel your original order and place a new order for the desired item.
Are there any restocking fees for returns?
While not explicitly stated, some returns may be subject to restocking fees. Contact customer service for specific details.
Can I return an item to any Rooms To Go store?
No, Rooms To Go doesn’t operate on a store return model for online purchases. Returns must be processed through their Internet Sales Support.
Conclusion
Rooms To Go return policy is notably strict compared to many other retailers. With a concise window for cancellations and limited options for returns after delivery, it’s crucial to be confident about your purchase before finalizing it. Always carefully review the dimensions, color, and style of furniture before ordering, and inspect items promptly upon delivery for any defects or damage. If you do need to make a return, act quickly and contact Rooms To Go customer service for guidance. While their policy may seem restrictive, it’s designed to streamline their operations and maintain efficiency in their delivery processes. As always, being an informed consumer is your best strategy when making significant furniture purchases.