How to fix your Schlage keypad when it’s not working

If you find that your Schlage keypad isn’t working when it’s cold, there are some easy steps you can take to fix the problem. The most common cause of the problem is condensation build-up on the batteries inside the keypad, which can make it freeze up when it gets cold enough outside. There are some simple steps you can take to dry out the batteries and get your keypad working again. But first, it’s important to figure out if your keypad is really frozen or if it just looks like it’s frozen but works fine when you try again later.

The problem

In colder months, most people need to enter their PIN code or tap in a temporary code before they can open their door. But if you get stuck out in cold weather, that lock could be a bigger problem than you might realize. It’s actually possible for cold weather to shut down a keypad lock entirely. Here’s how that happens, and what you can do about it.

How Does A Schlage Keypad Lock Work?

The keypad-style locks use batteries to power an electronic circuit board. When batteries die, many homeowners call up a locksmith because they don’t know how else to unlock their home doors. Locksmiths will often try different tricks like inserting backlit paper into slots near the battery compartment, trying some sort of tool on old batteries, or even talking through turning the device off and on again (which often works on other electronics).

Schlage Keypad Lock Not Working When Cold1 How to fix your Schlage keypad when it's not working

That’s because oftentimes these locks have easy-to-access levers along the inside edge of each bolt which let you reset them without opening them up—something only locksmiths typically have access to. What Goes Wrong With A Keypad Lock When It Gets Cold?

What causes this problem?

Keypads are electronic devices, and like all electronic devices, they sometimes need a little extra love. The simplest solution is to ensure that you haven’t accidentally locked yourself out of your house before heading out for any number of reasons. If you’re entering an unfamiliar code but still getting an error message or no response from your lock at all, however, there could be a few things causing problems.

Here are some simple things you can try in order to remedy a faulty keypad system

When does this happen and why does it keep happening?

This problem happens mostly in winter, because cold weather causes condensation on doors and windows. When a door is slightly damp or wet, sometimes moisture can accumulate around a deadbolt lock and cause problems.

Sometimes what you might think is condensation is actually just frost – as we’re living in more temperate climates many homes aren’t built with insulation and double paned windows like they are in colder states.

What happens if I can’t get into my home using my keypad lock in the winter time?

Most of us love living in our homes, especially during winter. However, one frustrating thing about Winter is that it causes our doors and windows to freeze over. This means that we can no longer open or close them by ourselves. The reason why keypad locks become less responsive in cold weather is because they are made up of a rubber membrane underneath each number pad and these rubber membranes tend to break down easily when exposed to frigid temperatures.

Solution #1

Touchscreen Only Mode (Recommended)

The touchscreen only mode will allow you to enter a pin directly into your touchscreen keypad without physically having to touch it. This is ideal for cold or wet days where touching metal buttons could be difficult.

Note: When using only touch mode make sure that your home screen access code is entered first.

Touching unlock while in touchscreen only mode will revert back to the standard method of using a physical button press as described below.

While in touchscreen only mode, go to



Select EXIT , then confirm.

It may take up to 10 seconds before you can proceed with touch-only entry. In most cases, touch-only entry should work on days around 40 degrees Fahrenheit and above. If you live in a colder area, try our second solution below.

Solution #2

Toggle between Physical/Touch Screen (NOT RECOMMENDED):

If solution 1 does not work for you, try toggle between physical/touchscreen modes on your lock by pressing F1 until your lock goes back to normal operation. Hold down F1 again until you see LOCK MODE appear at the top left of your display and hear an audible beep.

Solution #3-

Install an External Touchscreen Unit (Requires Extra Parts)

Some touchscreen deadbolts only have a screen on the inside, and you can use a workaround to get them to work if they’re not responding. Many touchscreen deadbolts come with an external touchscreen unit that needs its own power source, but once connected and installed, allows you to control your lock even in cold weather. The external unit connects via Bluetooth and pairs with your smartphone or tablet, giving you another way to access and open/close your lock.

Solution #4

Clean It And See If That Helps. (Possible DIY Option)

If you’re handy, try removing and reinserting all of your keypads. If that doesn’t work, grab a damp cloth or sponge and gently wipe off each button. Sometimes grime gets in between these buttons and causes interference with communication to/from some of them. That issue should resolve itself once you clean up any dirt on them.


Keypads are designed to be operated in all kinds of weather, but they still can occasionally malfunction. If you live in a cold region and your Schlage keypad isn’t unlocking, there are a few steps you can take before calling a locksmith. I hope these troubleshooting tips help get you back into your home safely! Remember, if you ever have any problems with your door lock and don’t feel comfortable tackling them yourself, call a professional!

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