Shopping for new clothes, gear, and accessories should be an enjoyable experience – not stressful. At Duluth, they understand that sometimes purchases don’t work out how we hoped. Their return policy is designed to be as hassle-free as possible, giving you complete peace of mind.
What Is Duluth Return Policy?
Duluth keeps things straightforward with its return policy. You can return most new, unused items within 1 Year of purchase for an exchange or refund back to your original payment method. There’s no need to worry if you don’t have your receipt handy, either!
Duluth Return Policy Without Receipt
Need to receive a receipt? No problem! Duluth makes it easy to process returns without traditional proof of purchase. If you have critical details like the credit card used, order number, or mailing address, their team can look up that order information in their system.
You’ll receive the fastest refund by furnishing those details. But even if you don’t have them, Duluth will work with you to make things right.
Duluth Sale Items Returns Policy
Love that sweet bargain from one of Duluth big sales? The great news is that their standard 1 Year return policy also applies to sale and clearance items! You can return your marked-down purchases using the same refund options.
The only exception is items labeled as “final sale,” “clearance,” or similarly marked as non-returnable. Check those tags closely before purchasing if you may need to return them.
What Is Duluth Exchange Policy?
Still, trying to get more satisfied with the fit or color? Duluth generous exchange policy makes it easy to swap things out until you find that perfect item.
You can exchange eligible products within that 1 year return window for a refund to your original payment method. Once the return is processed, place a new order for the replacement item you’d like instead. It’s as simple as that!
How to Return an Item to Duluth
With Duluth flexible policies, you can choose the return method that works best for you. Let’s walk through the steps for both online and in-store returns.
Online Returns:
For items purchased online at Duluth.com, you’ll process the return through their website. Here are the easy steps:
Locate Your Order
Have your order number and shipping ZIP code handy to pull up your order details quickly.
Visit Duluth Website
Head to Duluth.com and click on “Orders & Returns” at the top of the page.
Fill Out the Return Form
On the returns page, select the items you want to return and the reason why. The form will walk you through each step.
Print the Return Label
Once submitted, you’ll receive a free return shipping label to print and affix to your package.
Pack the Item
Repackage the item securely with tags and accessories to ensure a safe return shipment.
Ship the Item
Drop off the package at your nearest shipping carrier location. Duluth covers the cost!
Wait for Confirmation
After Duluth receives and processes the return, they’ll notify you by email and issue any refund in 5-10 business days.
In-Store Returns:
If you prefer to return in person or don’t have home printer access, you can visit a Duluth retail store instead!
Locate the Nearest Store
Use Duluth online store locator to find the closest retail location for your in-person return.
Bring the Item and Proof of Purchase
Gather the product you wish to return along with your receipt, order confirmation, or payment details. Having proof of purchase speeds things up.
Visit the Store
Head to the Duluth retail store location during their posted return hours.
Go to the Customer Service Desk
Once inside, look for the designated Customer Service or Returns counter area.
Return the Item
Let the associate know you’d like to make a return. They’ll inspect the item and look up the order if you have details.
Complete the Process
The associate will process your return on the spot and let you know about any refund time frames or if you’d like to receive a merchandise credit instead.
Receive Confirmation
Ensure you receive a receipt or confirmation for your records once the return is finalized.
No matter which return method you choose, Duluth strives to keep things as simple as possible every step of the way.
FAQs About “Duluth Return Policy”
What’s the last day I can make a return?
The 1-Year return window is based on your original purchase date.
Do I need to pay for return shipping if I mail it back?
Not at all! Duluth provides free return shipping labels so you can mail back returns from home at no cost. Just be sure to use their label.
What if my item is worn, used, or altered?
To be eligible for return, products must be unworn, unwashed, and unaltered and have all original tags and packaging intact. Used or damaged items likely won’t qualify.
Will I be charged restocking fees for making a return?
Duluth does not charge any restocking or processing fees for qualified, timely returns. You’ll receive a full refund using the original payment method.
How quickly will I get my refund after returning?
For returns mailed back, refunds are typically processed within 5-10 business days once received at their returns center. In-store returns may be refunded faster.
What about returns on gift items?
Absolutely! If the item still has tags and meets standard requirements, gifts can be returned to Duluth within that 1-year window, even without a receipt.
Are there any items that can’t be returned?
Safety gear and personal care items that have been opened cannot be returned per Duluth policy. Final sale, damaged, or worn items are also ineligible.
With precise time frames, convenient return methods, and excellent customer service, Duluth aims to make the return experience as easy as possible. Happy shopping!
Conclusion
Duluth return policy is about providing their customers with a hassle-free shopping experience. They understand that even with the best intentions, sometimes purchases don’t work out as planned. That’s why their generous 1-Year return window, flexible exchange options, and customer-friendly return processes are designed to give you complete peace of mind.